Customer leaves, but wants changes to their file first

[DCurry]

Originally Posted by Mjetz

The film was trashed years ago and the only other option was to recreate the artwork. By our estimates that would cost $10,000.

Sounds like a nice opportunity for an enterprising individual to offer to recreate the art for a little less dough, under the table of course! (Provided your employer wouldn't mind.)

[hotmetal]

Illustrator 8...

jeeze.

What year is it in your neck of the woods?

[Abstraction]

We've had a customer or two ask for their files so they can take them to the printer across town. Our policy is to provide all the native files plus a good pdf on disc for (I think) $35. If they needed changes, we would cheerfully do those, too, for our hourly rate. We do this for them quickly, correctly and happily.

After they see the kind of service they get from a typical printer, they often come back. In fact, we often call our competitor across town our best salesman, as many of our new customers come to us because they cannot stand the poor service there.

My point is that you will never win by being an a-hole. Even if the customer deserves it.

P.S. Hi, my first post on the forums!

[tuff_gong]

We used to get film from a competitor with all the crops and marks cut off. Dicks.

[tuff_gong]

I do my best to get along with all the printers in my area. I send them logos and the like, and they usually reciprocate.