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Like Vee says, it depends on the condition (ie: how well the "extremely intelligent person" built the file), whether or not to export or just stick with Illy.
We don't really have too much trouble with our Illustrator files.
We're using Backstage Edit 4.0 on our PC workstations and the files, for the most part, RIP in fine as long as the person who built the file didn't use some funky transparency (like Hue or one of the other "bottom five" selections).
We can use either an .eps, .ai, or an .epf to get it to work, or sometimes, a combo of them.
Which, as far as a billable item, it's charged as keyboarding time, whether it takes five minutes or one hour. If they complain that it took too long, I can usually show them how and why and sometimes they actually listen and don't repeat that type of situation. It's not Esko's fault that they can't render every weird "feature" some of these designers put in their files, some of this stuff wouldn't work on an Adobe RIP either (without some sort of massaging).
hope this helps,
David
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David Maberry
Shift Leader
Electronic Prepress Dept.
Mac - OS X 10.4.10 Dual-Core Intel Xeon
PC - XP Pro
Esko-Graphics/Scope V3
HP 5000, Epson 9600
Kodak Approval XP
Lotem 800 Platesetters
Kodak FlexCel
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