2nd major mistake only days later... :( :(

[prepress_brillance_43]

This time was not entirely me, but should not have gotten to press, and cut and mailed wrong, so that the customer calls to say they have received and it is ALL wrong.


The back side of a 6x9 postcard had some changes after the first proof went out. Artist at our mother company pulled file to make change and pulled an earlier version. :cry: then sent me new file, I let it overwrite old file and sent new proof. Approved, I run plates, but the back does not match what got approved. :cry: but I didnt catch it. :cry: :cry: neither did our pressman, nor our production manager. grrrrrrrrrrrrrrrrr. turns out the first proof was right all along and the old file that the artist gave me was wrong. the 2nd proof that went out, WAS the same proof that went out first, I thought I had remade the proof but with a million things going on at the same time, I assumed I had remade it when I hadnt. ops:

REPRINT ON FRIDAY!!!, my last day before xmas vacation?!! grrrrrrrrrrr!!!! :x


its only 10,000 pieces, but that doesnt spare us the embarrassment, now does it?..


Me:--> "So, can I get that raise yet, boss?" :lol: :lol: :cry:

[mattbeals]

The mistakes like this with CTP only get made faster and bigger. It's all part of the learning curve. We all spoil our share of work no matter what workflow (the entire process, not the RIP). And they are almost always shared with others. What I call, "spread the love". Artist made the error, perpetuated by prepress, further purpetuated by press room, yet again with quality control. The artist may have been the originator, but everyone else all along should "share the love" of the error. Everyone should be QC'ing everyone elses work before them so they can stop the error before it gets expensive or embarassing. Ten thousand pieces is expensive, what's worse is that your credibility is degraded because the customer caught the error.

But hey, it happens to everyone at some point. So you just try and be diligent with the QC procedures at every step.

[jimking]

Still makes you feel bad even if the error gods were out to get everyone.
I had a similar thing happen to me about 15 years ago. I was given a old pulled negative to strip into a new job requested by the client. I was given the wrong film by customer service but it looked very close to the requested neg. 1.5 million copies were printed and had to be redone. I'll never forget it!!! 8O

[pre-press-john]

Hi prepress_brillance_43

We were doing that monthly ops: on amends so now we have a fool proof method that is 100%. We do the original job and send out a Sherpa Grand to the customer and one for us. The customer will advise of an alt, which we type out on an amendment form. Once the alt is done we proof of Print Drive, so it is the ripped data you see. (Did have times when we would forget to send a job to Print Drive after an amend!) Then we staple the new proof under the original one with the amend sheet so everyone in the process can check the amend.

Cheers

[Gusgsm]

I like that idea of spreading love. Myself I have spread it some times and it surely does put some embarassment (as well as shame) on you when it happens :?

But it goes like this, whenever you become confident that you have mastered your workflow and that you keep everything under control, there come the printing gremlins to remember you that you are only a feeble part of a human chain.

Then you restart keeping the ultra attentive eye you shouldn't had lost... till the next screw.

Worst thing is that there is usually someone else who says "you should have seen it, how couldn't you?" ... :x I always fell like answering: "I was working 2? while you were playing with your b." Unfair sometimes, I admit

[duck]

Yep, and the worst is when a mistake gets through that you know you should have caught. Man that pisses me off. Especially when you've been catching and fixing problem after problem finally get some tough jobs to press, and find a very basic problem that you've overlooked while dealing with the more complex ones. :evil:
Prepress can just be brutal.

[cpi]

Originally Posted by prepress_brillance_43

REPRINT ON FRIDAY!!!, my last day before xmas vacation?!! grrrrrrrrrrr!!!! :x

from what I remember, you're a rookie at this vacation thing... you'll soon realize that the week before your vacation is pure HELL!

Hope things are going better today....

[Peon]

We are of the human race, we will ALWAYS make mistakes. Does it make us happy, of course not, will we make another mistake just like it, probably not which means we have learned from it. It's the mistakes that are made more than once that piss me off. We all work in an environment where mistakes cost money and cause us embarassment, but tomorrow is another day and the sun will rise. With the fast pace of life that we deal with, not only at work but at home and play as well, it's a wonder we don't make more mistakes than we do. As far as the higher ups getting pissed, it's understandable because money and time was lost but it can be recuped, however, some can never seem to let it go, if the CSR says anything, Fuck'em, who cares what they think anyway.

[duck]

This will make you feel better. I output a job yesterday, had to make 2-up in Quark manually (because we're too cheap to buy impo software we've been requesting for several years).The idiots had text boxes linked like a freakin spider web between the pages, and when I put the pages 2 up and deleted page two in the Quark doc all the text links were screwed up. Needless to say, when the film came out, the stripper grabbed it right away to start on. He turned all the matchprint stuff on to proof it, but apparently the owner decided we would fly blind as usual and just print without proofing anything. Until this morning that is, when I got my ass chewed for not checking my film.

I'm embarrassed that the film got out with type re-flow, but I'm pissed that we constantly rush crap jobs through and don't bother to proof anywhere along the way. A 4/4 job with no matchprint, not even a blueline! I don't think I should be the only one embarrassed by this crap, I mean really, how can the job get printed before anyone notices that the freakin type is different!!! :evil:

[DCurry]

Originally Posted by duck

...because we're too cheap to buy impo software we've been requesting for several years...

Get your bosses to weigh the cost of impo software versus the reprint costs of errors like this.