Prepressforums.com

kovachjon · #1 (**permalink**) 07-23-2007, 11:24 AM

Hi,
I have Quark 7 on my computer - it was up to the latest upgrade. I have not changed anything, and all of a sudden, it's crashing upon startup.
I see the splash screen come up, then these gray and rainbow colored lines flood the screen from top to bottom. I have to force quit Quark to do anything else.
I am running Mac OS X 10.4.10.
Any ideas?
Thanks,
jon

Jezza · #2 (**permalink**) 07-23-2007, 12:22 PM

On Start Up? Have you loaded any fonts? Are you just launching the program or trying to launch and open a document at the same time?

Restart your Mac (no login items) then launch QX before doing anything else and see if it happens then. We need to try and narrow things down a bit

Joe · #3 (**permalink**) 07-23-2007, 03:01 PM

Yes, it's happening a lot on an Intel_Mac that we have when starting the application, not the Mac. Emptying the Quark Preferences folder inside the Quark application folder is our workaround but you lose any prefs that you've changed from the dafualt settings....which kind of sucks.

Jezza · #4 (**permalink**) 07-23-2007, 03:07 PM

As a work around then can you throw your prefs, reset your prefs, save a copy of them and the next time it falls over just drag in your previously saved copy of your prefs, sort of OS 7 style?

Still PPC at work and no QX at home, so can't really have a look

Joe · #5 (**permalink**) 07-23-2007, 03:26 PM

Quote:

Originally Posted by Jezza

As a work around then can you throw your prefs, reset your prefs, save a copy of them and the next time it falls over just drag in your previously saved copy of your prefs, sort of OS 7 style?

Still PPC at work and no QX at home, so can't really have a look

Yeah, it's not my machine that it is happening with so I haven't been too concerned about it since there is a work around.

Someday I'll see if I can find out exactly which pref file is causing it. Or maybe Quark will have an update that will fix the issue. It never started until Quark 7.2 and OS X 10.4.10 combined together. The 10.4.10 update was the last one applied so I'm guessing Quark doesn't like something in the update.

Jezza · #6 (**permalink**) 07-23-2007, 03:30 PM

Macfixit are currently advising not to install 10.4.10 - about two weeks ago anyway, so that my be something to consider, without any more info there's not much further we can go. Cheers Joe

beermonster · #7 (**permalink**) 07-23-2007, 11:28 PM

poo - i just installed 10.4.10 - no issues yet, but am a bit concerned now - thanks guys!

no intel mac either yet.

as for quark - well - you could always keep the quark prefs files and trash quark - and accept only pdf's from quark....like someone else here does! good workaround that one!

ok - just kidding

NOT!!!!!

Kalessin · #8 (**permalink**) 07-24-2007, 02:44 AM

With all the changes I make to the default preferences, I keep a backup of the XPress Preferences.prf file, which I use to copy over the newer one every time Quark has a consistent issue. Apart from the default settings, theres the location for storing revisions, then all the printing styles... It takes about 10 minutes to set some fresh preferences up (I turn off the automatic runaround on all the shape tools too), then I back em up.

Obviously this is too late to help you now, but it'll save time in the future.

DCurry · #9 (**permalink**) 07-24-2007, 05:03 AM

I was having problems launching Q7 on my Intel G5 just last week. I found the following on Quark's forums and it fixed the problem:

Quote:

Move 2 extensions into the disabled extensions folder....
OPI.xnt
Vista.xnt

Then inside the main Quark 7 folder create a new folder called
Preferences

Then load quark....

RedOak · #10 (**permalink**) 07-25-2007, 06:43 AM

Has OPI and Vista been a problem since day one?... and what is the real purpose because we have always turned it off.