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positive_errata · #1 (**permalink**) 10-27-2006, 01:53 PM

I was doing some serious archiving yesterday, everything was going fine until suddenly I got an error message from Toast:

The drive reported an error
Sense Key = Medium Error
Sense Code = 0x73, 0x03

So I just started over with a new DVD. Same error code. Tried slowing down the burn speed - error. I tried burning a CD - error. Tried burning something from my hard drive rather than over the network - error. According to the Toast website, those errors are generally related to either the media or the burner's firmware. Since this is the same spindle of discs I've been burning for the past several months, it can't be a media problem. The burner is an NEC DVD-RW ND-3500AG. Do you think they have firmware updates on their website? No. No downloads, drivers, nothing.

So I gave up on that for a bit and moved over to another Mac with a built in DVD burner, that according to the whole department works fine (though I've never personally used it). I put a blank DVD in - nothing happened. It didn't even mount on the desktop. I put a CD in and it was recognized right away. I looked at the System Profiler info for this built in drive and it says this (amongst other things):

Pioneer DVD-RW DVR-110D
CD-RW, DVD-RW
Disc burning: Not supported

Eh? I really don't know what to do. Two drives that are suddenly not working? Can anyone help?

frailer · #2 (**permalink**) 10-27-2006, 05:25 PM

This is a medium to low-level answer. You may get a more useful one, but it's a kick-off.
First, I would try using a completely different media to start with, to eliminate media as cause
Next go over your Toast settings again, prefs etc. Restarts, of course, too.
Do you have a single Toast license, are you trying to run on 2 machines at same time?
Sometimes burners just die, although this is prolly not your problem.
If you are on a G5 tower, try and do DIY replacement. I did this with a dead Superdrive, which I got from OWC in Illinois. Cheap and good...Sony...I'm in OZtralia, FEDEX'd no worries. easy as pie to install. Working flawlessly past year.
Would be inclined to wait for more replies before you launch out on the fixit orbit, though.
Good luck

BigD · #3 (**permalink**) 10-27-2006, 08:43 PM

Try some different disks from a different manufacturer OR from a different batch.

That seems to work when i have issues at home.

almaink · #4 (**permalink**) 10-28-2006, 06:24 AM

I don't know what settings you are using in Toast but you could try slowing down the burn speed, sometimes Max burn speed gives me that error.

positive_errata · #5 (**permalink**) 11-02-2006, 01:21 PM

Hey, I just wanted to post back about this. There must have been a bad batch of DVDs in my spindle - so I pulled one out from the middle of the spindle and it burned fine, no errors. This same spindle of discs used to burn at 8x, but now it's only allowing 6x when I put a blank disc in the burner. Oh well.

Burn baby burn...