Prepressforums.com - What has your customer done for you lately?

Dawn · #1 (**permalink**) 03-07-2006, 05:30 AM

We all can compare notes on what jerks some of our customers are but does anyone have a client that is great? Someone who you look forward to doing their jobs? What is the best thing a customer has given you? Free samples of their chocolates or other products? A small gift at Chrismas? Lets hear it!

Peon · #2 (**permalink**) 03-07-2006, 06:08 AM

Actually we're not allowed to accept gratuities from our customers. We do however get thank you's for a job well done and we do have appreciative customers.

It's the new wave trend in printing as it is in life, it's always the ones who cry the most that get all the attention. We tend to forget the happy customer and concentrate on the ass bags.

To me, the small customer is just as important as the big customer, but it's usually the big customer that's the biggest pain in the ass. It's like the stock market, it's us small investors (retirements, 401k's, PERF's, etc.) that keep it going.

Bart · #3 (**permalink**) 03-07-2006, 06:13 AM

Quote:

Originally Posted by Dawn

We all can compare notes on what jerks some of our customers are but does anyone have a client that is great? Someone who you look forward to doing their jobs? What is the best thing a customer has given you? Free samples of their chocolates or other products? A small gift at Chrismas? Lets hear it!

I'm a great customer!

I give you PDF/X 1a's and I pay my bills. What more can you ask for?

David · #4 (**permalink**) 03-07-2006, 06:14 AM

It don't matter, good or bad, we don't get squat.
We live in a cave and do our jobs... this ain't no academy award show here.

We do get on occasion a copy of a letter sent to the upper management that thanks them for the excellent printing, but nothing on the most excellent and rewarding, fabulous, extremely efficient and happy prepress department work.

8O

#5 (**permalink**) 03-07-2006, 06:15 AM

I did a calendar (design, layout, scan photos, etc.) for a local phrat-house - they loved it so they gave me a $50 gift certificate to Logan's... with a note that said "enjoy the drinks and/or steaks on us - thanks for your hard work."
8)
and another lady gave me a gift basket w/ candies and the like for a design/layout job.
I didn't ask for it... it was delivered to the shop addressed to me.
Vee

Peon · #6 (**permalink**) 03-07-2006, 06:27 AM

Since our restructuring, aka bitching, whenever a manager or assistant director gets a kudos for a job well done it is forwarded to all of us here in the shop plus its posted on our bulleting board with a thank you from our managers.

Pointyhat · #7 (**permalink**) 03-07-2006, 06:44 AM

I've received tons of gift certificates, I have some np theatre & ballet groups for clients so I get free show there, a few rounds of cocktails at the Holidays, it all works for me

And i'm with Peon as far as the small customer client being as important a the big client but in my line, its the small customer that's the biggest pain. The less they pay the more they want .

#8 (**permalink**) 03-07-2006, 06:48 AM

Quote:

Originally Posted by Pointyhat

....The less they pay the more they want .

aint that the truth... :roll:

mc_hristel · #9 (**permalink**) 03-07-2006, 06:53 AM

Last summer I had a customer tell me how happy were with the work I was doing and to not let the bosses push me around.

~and~
The prepress person from one of the area print shops we do work for sometimes would send me trouble files or ask for advice. Just before Valentine's day I got a big box of chocolate and a thank you note(with instructions to share...). Sadly, a couple of weeks later I got an e-mail from her letting me know that she was starting a new job at the end of the week... *sigh*

pix3lphr3ak · #10 (**permalink**) 03-07-2006, 07:33 AM

I once had a customer who was a desert catering service who was so impressed with her logo, bc, env, etc that she hand delivered to me this huge thing of the most tasty deserts i've ever had.

I did however take it to the break room and share with everyone... after all somebody had to put it on paper, cut it, bind it, fold it, package it, deliver it. I sometimes think some prepress personnel try to take all the credit for a job well done.