TECHNICAL CUSTOMER SERVICE - Boston South Shore

[steppy]

We are currently seeking a full-time, permanent
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE.
Ther ideal candidate will have the ability to identify and effectively communicate technical issues to customers and provide solutions; handle Intake and preproduction of customer supplied files; accurately write job orders, specifications and instructions; generate technically qualified and accurate production-ready digital files.

Must demonstrate sound judgement in dealings with sales reps and clients while working independently under tight deadlines; strong abilities in both MAC OSX and PC envirionments including: QuarkXpress, PhotoShop, Illustrator, InDesign, font management. and Acrobat PDF workflow.

Requires outstanding customer communication and positive interpersonal skills. This newly created position is an important role for our organization and will be an exciting, high visibility growth opportunity for the right person.

We offer qualified candidates:
An excellent compensation and benefits package. We are located near major shopping malls with easy Interstate access, free parking and a friendly work environment that encourages learning and collaboration in a cutting edge environment.

TO APPLY:
Please apply via BostonWorks or forward resumes directly to: sgrayman@ssbraintree.com ? No phone calls please ?

Sounds like fun!

[seetomtype]

If you open a plant in the Seattle area look me up, please. Sounds
like a cool position.

[jimking]

It sounds like a csr/prepress person to me. Am I wrong? :?:

Every print shop should have someone who knows what they are doing - talking with the customers.
Someone who can open, edit, check, fix files, and report in a clear and upfront manner to the customer.
I already do this among a ton of other responsibilities, it's very time consuming.
If one person could focus on it... they could get the work flowing in the front door like crazy!
Not to mention coming in damn near right/technically sound.
I think a highly skilled Prepress operator with a good attitude would make a killer CSR/Sales Rep.
I manage the Prepress Dept and bring in over $50k a year in sales for our company.
All while working 40-60 hours a week doing the normal Prepress thing.
New business, customers that did not use us before I "sold" them!
Imagine if I could devote 40-60 hours to just sales....
Vee

[steppy]

Originally Posted by jimking

It sounds like a csr/prepress person to me. Am I wrong? :?:

Well yeah!

Close your eyes.

Think of where strippers are today. Now imagine where prepress operators and customer service reps will be 3-5 years from now.

Change or go away!

Best.

stephen

[jimking]

It sounds ok if that is in fact what you say it is but it could be a CSR who's feeding the presses and dealing with the customers all day. The problem I have with it is the phone. Would the phone be a ball and chain and I mean grabbing at that phone every minute. Been there.

[Mikie]

Originally Posted by steppy

Think of where strippers are today. Now imagine where prepress operators and customer service reps will be 3-5 years from now.

Change or go away!

not really sure what this means...so if the old guys had learned to be csrs they would still have jobs? The ones that could learn the new way, have, the ones that couldnt moved on. I don't see the relationship when talking about a full production prepress op/CSR. IF you are looking for a non production prepress person to handle csr duties, preflighting etc, then yea, be a good idea. Ad reads more to me like nightmarish job, then the latter

[jimking]

It would depend on how large your shop is. We have 6 CSRs who handle at least 15 sales people. Simply put our volume is to large. Now a small shop would be something different.---maybe. I think it is a production job.