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tapdn · #1 (**permalink**) 08-09-2007, 08:08 AM

PDF file supplied by customer made directly out of Indesign CS2 uses font Ariel-BoldMT-Identity-H. One letter in one word only appears and prints as a square when placed in Preps 5.2 Mac OS 10.4.
Rasterizing file or redistilling does not fix, nor are we able to substitute our version of Ariel Bold. Any fixes or workarounds? We do not have customers native files and no time to get customer to resubmit!
I don't understand why Adobe converts fonts to CID. Is there supposed to be some advantage?

richardwiebe · #2 (**permalink**) 08-09-2007, 08:37 AM

does it show up correctly in the text of the InDesign file
you might try outlining the text in InDesign

The_Stevinator · #3 (**permalink**) 08-09-2007, 08:39 AM

try that, or open up the font in fontlab studio. there you'll see all the characters, etc.... and possibly diagnose what's wrong with the font. also, if you get it open in fontlab, but still see nothing wrong, change the font format, to anything than what it is now and use that.

tapdn · #4 (**permalink**) 08-09-2007, 08:40 AM

Unfortuantly as I said I don't have access to the native files Rich. The PDF looks okay on screen and prints right to our laserwriter printer.
Pitstop will not let me change the font using Global Change either.

The_Stevinator · #5 (**permalink**) 08-09-2007, 08:44 AM

Oh damn, I misread that. oops. OK, try this. Open it up in acrobat, make a eps file out of it, then distill it.

The_Stevinator · #6 (**permalink**) 08-09-2007, 08:44 AM

NOTE: you want to convert fonts to curves in your eps settings

oxburger · #7 (**permalink**) 08-09-2007, 08:48 AM

We have the same problem from time to time. Tell the client to swipe the type in InDesign and turn off "ligatures" and then remaking the pdf. It should work.

kovachjon · #8 (**permalink**) 08-09-2007, 08:50 AM

You could try to print the PDF out of Acrobat to a PS file, and be sure to set it to "Print as Image". Then distill the PS to PDF and try that.
Jon

Joe · #9 (**permalink**) 08-09-2007, 09:17 AM

Quote:

Originally Posted by tapdn

Unfortuantly as I said I don't have access to the native files Rich. The PDF looks okay on screen and prints right to our laserwriter printer.
Pitstop will not let me change the font using Global Change either.

Pitstop should let you change it to the Arial Bold MT from the System tab. You need to make sure it is open before you launch Acrobat though.

Eyetech · #10 (**permalink**) 08-12-2007, 12:48 AM

Try opening the PDF in Illustrator - then outline or replace the font with your own version then resave.

Are you using Mac and is your supplied PDF a PC originated file (see document properties in Acrobat)? If so there's a chance the character mapping is different.