Prepressforums.com

pika · #1 (**permalink**) 03-01-2007, 09:15 AM

How do you uninstall (and reinstall) InDesign CS2 from a dual-core Intel Mac?
My copy of InDesign v 4.0.4 was acting up and routinely crashing. No matter what I tried, I couldn't get it to run properly. It even lost various tools in the toolbar. I figured it would be no problem to trash it and simply reinstall it from my CS2 master disc. WRONG!
The damage is done. I've gone through everything I can think of to trash, delete or uninstall InDesign from my dual-core MacBook Pro. Even though I have nothing on my drive to indicate I ever had InDesign running on my Mac, the Adobe CS2 install disc insists that it is already installed and will not allow me to reinstall the software from scratch. I've just made things worse.
Adobe was no help whatsoever. Anyone out there have any suggestions? *grovelling*

Joe · #2 (**permalink**) 03-01-2007, 09:24 AM

See if this helps.

Adobe InDesign: Problems on Intel-based Macs

Pointyhat · #3 (**permalink**) 03-01-2007, 11:08 AM

there should be an uninstall pdf on your install disk. You have to manually throw away folders from your apps, library & preferences, If it's part of a Creative Suite you may have to uninstall and reinstall everything.

chey · #4 (**permalink**) 03-19-2007, 06:51 AM

Did you ever get this resolved. I am having exact same issue.

pika · #5 (**permalink**) 03-19-2007, 09:53 AM

Thanks for the help folks.

To Chey who just asked, it turned out that Joe's link was the lifesaver.

I had to completely remove the entire Creative Suite 2 in order to get rid of InDesign for a reinstall (Photoshop, Illustrator and Acrobat had to be dumped as well).

The fix was in an Adobe checklist posted at http://www.macfixit.com/article.php?...61115001306195 (you have to scroll down to the bottom paragraph "Re-install" and click on "manually remove InDesign". For some reason I can't get the Adobe Tech Note URL to work without coming at it through the MacFixit article link). Be methodical - every file listed must be hunted down and trashed. Once that was done I reinstalled the whole Creative Suite 2 and updates. InDesign has run perfectly ever since.

Apparently, the problem occurs when you perform a system migration from a PowerPC to an Intel Mac. I wish Adobe had directed me to that link when I asked. Glad I found you guys - especially you, Joe. Thanks again..