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Originally Posted by BigD
I think it might be that the convert spot colours to cmyk tick box may not be ticked in the option for cmyk conversion (it is offsite) but i thought i would ask what other users experience is.
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Unfortunately, spot to process conversion cannot be built into an export preference. It's a document-specific setting that you have to select with each job you export directly to PDF (please correct me if I'm mistaken).
If you were looking for it: Output Tab > Ink Manager
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When converting spot to cmyk on refiining in Prinergy we gat a lot of white boxes stuffing up the image on the pages and have to go back to the client for a proper cmyk converted pdf file.
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We're also using Prinergy, primarily with InDesign. The white boxes you're seeing are likely just the normal effects of transparency flattening (as magnified on screen). Just make sure that you don't have any layouts with both spots and transparency and the white boxes shouldn't cause any output problems. Odds are that Prinergy is refining automatically down to 1.3 PDFs.