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I guess it depends upon your budget. And possibly your level of expertise.
We use MyOrderDesk.com for this kind of thing. We primarily use it for the FTP/HTTP transfer and the online creation and ordering of business cards. There is a feature called PDF2U that allows a user to create PDF's that are sent to your site. It's similar to the "Print to Kinko's" that they distribute to their clients. The nice thing, is you can set up a trial site that will work and take in files, but costs little or nothing. If you like it you can step up to one of the professional packages for a monthly fee. No user fees, etc. It's not perfect, but for a small shop I still think it's a good deal.
You could spend a some real money and go with something like printable.com. Their structure is more flexible and more expensive. That should be all you need to know about that...
We investigated doing our own thing several years ago. We consulted a local ISP to set up something similar to what you're looking for. They estimated it would cost us $10K to start PLUS server space, engineering fees for additional changes, etc. As you can guess we didn't go that route.
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George/Spectrum Graphics
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