What procedure did you go thru when setting up the printer? I am almost finished setting up a 9800 in our shop. We are using the Kodak Integris Pro Semi-Matte 180 paper for coated jobs.
If you did not go thru a process to set ink limit, I would certainly agree with Clod that that is where to start. You definitely have to do this with each different paper type used. I have set ours for four different papers so far, and the ink limits were very different from one and other.
By the way we are using EFI Best Color XF for our proofs, running to two Epson 7800s & one 9800. We also have two Epson 7600s which we are phasing out of production.
I have noticed with our 7800s that the ink is easily smudged immediately after a proof is printed (first minute or so with the coated jobs) regardless of having set the ink limits. These are identical, aside from width, to the 9800.
It could be that something, a bit of debris or whatever has lodged under the nozzles or elsewhere, which is dragging accross the print area. This would be much more noticable in high density areas. maybe a bit of paper fiber lodged in or around the cutting blade.
If you solve this, please let us know what the problem/solution was. As I am the one doing the setup in our shop, I would appreciate any info regarding issues with these printers. We have been using the 7800s for about five months with no major problems. Just need a lot cleanings/power cleanings run to keep them printing nicely. So far that is.
Good luck.
