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Originally Posted by macdevin
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Originally Posted by madmac
I didn't think Prinergy was PDF 1.6 complaint ( meaning it flattens any transparencies from Adobe products)
Where as Artpro and Nexus can handle these PDF features and Nexus Total Rip can separate them straight to tif with out flattening.
As from the support side which is what you all seem to be knocking. from what I have read it all seems to be about support in the US in the UK we don't seem to have these issues.
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PDF 1.5 is needed for transparencies not 1.6.
Your local support must be better, but the bad updates and slow respones comes from HQ. The Boys on the phone here are over taxed, and managment seems like they care, but can resolve nothing. They Blame HQ. I blame HQ, If HQ knew of the issue either with them or with the US staff it should have been fixed.
Devin
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I am not sure about blaming HQ because some of what I have read on here about what US office has told them just hasn't seemed right. From what I know about the software so I think perhaps some of the support guys might not be as good or informed about the software as the yshould be. But that is just what it has seemed reading some of the posts on here.
A for PDF it is PDF 1.4 which gives transparency 1.5 adds layer support and JPEG 2000 compression and I can't remember what you get in 1.6.
Joe Nexus rip is a Postscript rip and as such flattens the effects before ripping them. It is Total Rip which is the PDF rip and that will separate a file to tif either 8bit for your proofer or 1 bit for plates.
Not sure about Odystar as not used it. But as for the companies handling of the effects I haven't seen anything else as good. Adobe certainly can't handle the effects they just make flatten it to CMYK and you loose all you spot info.
My original question was I didn't think that Prinergy could handle the transparencies which would mean they get flattened which is not always right.
It is still early days for PDF rips AWS make one as do Harlequin not sure if anyone else does make a complainant one a lot say they are compatible but that just means they flatten the effects and then run it as postscript.