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Originally Posted by jason
1) Fix whatever crap the customer sends, no matter how long it takes, without ever charging for the work or consulting with the client about what they can do in the future??
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Been there - yes, when the Big Man In Charge tells us to. Big Man Pay Us We No Like To Piss Big Man Off.
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Originally Posted by jason
2) Fix what you can within reason and at the same time "try" to educate someone that is a designer and has never had "any problems" with their work??.
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When possible, yes. However, most people do not like to have their 'mistakes' pointed out to them and by offering 'assistance' in the wrong way it is easy to put a dent in someone's Ego and lose business. After all, we're supposed to be the experts Why can't they use the supplied files?
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Originally Posted by jason
3) Just send it back with a list of problems and a link to a prepress book on Amazon.com??.
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Nah, that's just rude. A simple "We cannot use these files due to[list reasons]" should suffice. You might lose the job anyway, but a lot of business is word of mouth and reccomendations, such as Happy Clients telling other companies what a great place we are to work with. It can work the other way around as well. I think negative experiences with a company are spread more often that the good experiences.
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Originally Posted by jason
If you charge them for the changes or alarm them of any problems they run down the street to the guy that will spend hours fixing their crap without charging for it.
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LOL - that's why you hire and train Really Good Salespeople.
