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In the Service Utilities...under the Machine tab...under Motors...activate the cutter motor to move left. I've had the same problem in the last 6 months and it turned out that there was a sensor that was knocked out of position from removing a jam. Its a sensor that is hidden in a hard to reach place...you have to remove the bridge to the processor...then a few metal plates...it was very hard to get at but it just needed to be clicked back in place. If you're standing in front looking at the control panel it is on the lefthand side. I'm not much of a tech guy...Good luck!
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