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For me support is two fold. There is the quality of product that comes from Gent and then there is the actual end users support.
In the USA end user support has been bad. We tend to have a much faster turn around deadline then what is most commonly found in Europe. We can't wait hours on end to find out why something is not working. Then there is the lack of communication between USA support and Ghent. The Time zones plays a huge issue in that.
If Ghent were to start putting out better builds that would relieve the stress of local support. There are just way to many issues with every rev1-3 that makes yell. I fear that most of the printers will start to totally ignore the first few revs.
Devin
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