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This job is done using InDesign's drop shadow, but on color laser proof, it prints a light/faint tint of black around text/object boxes.
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Are you sending files from the RIP to the laser or straight out of INDD?
Cuz it might be a different outcome when you RIP for plates/film.... sounds dangerous. Different renderer/interpreter - different outcome.
Also, be sure the INDD file is layered with your text on the top most layer.
INDD's dropshadow effects should work ok, I have no use for Quack 7 so can't really comment on that.
Like pmkprog says, if you can crank it out your way, and it's safe/predictable - do it your way.. designer guy will never know if looks right.