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i used to have BT but they kept adding in "service charges" which was almost double the line rental!!!!
so we told em to stiff it where the sun doesnt shine - but never had the issues you are having - sorry mate! it does sound like a line issue though - get bt to phone you and go through the configuration. they are limited with mac knowledge, but if we managed it you deffo will!
changed to toucan - which is ok but very cranky. thing is though, its ONE charge per month - there are NO stealth charges at all, which is excellent.
we rarely have an issue connecting, but their web mail thing is pretty poor and you cant attach any files greater than 1meg - which is very poor!
am thinking of switching to madasafish when i cancel toucan, as i'm moving house soon.
best of luck with bt - we were not impressed at all
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well if it's ok on your screen then that's a different kettle of story all to fish 
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