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[macandy]

Used to be with BT although I must admit I didn't have the problems you're having, my only gripe with BT was the email having to go through Yahoo which I must either pay for or if I used the free mailbox it wouldn't link to my mail app and the spam is included in the deal.
Sounds like you have an uphill battle trying to get BT to admit a faulty line and send out an engineer to check it