|
After speaking with our client, I have come to find out that the reflow problem that we are experiencing coincides with their purchase of two new MACs.
By the way, this is the second title of this particular client that has had this issue with us. The client has sent other print titles to different printers and have had the same problem. The clients other printers have had no answer or solution to this reflow problem. I told them that I opened the file on an Intel Mac and the text flowed correctly, but it didn't necessarily make sense. The client said it made sense to them because they have been experiencing this problem with all their vendors since the purchase of their new Intel Macs. I wish she would have told me that at the beginning.
We are still going to do some additional tests. At least we have a solution.
|
