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I dig "sit downs" with clients. If offers an awesome collaboration of ideas, and an opportunity on both ends to learn some new tricks. But teaching programs, to . . . . .please.
I've had MANY paying customers tell me they've learned more in 30 minutes than in all the time reading the manuals to the software.
If you had a customer come in and ask to be taught by your prepress department when there are other revenue generating issues as in presses standing idle while you school someone in the art of "designing a brochure" or get what pays the bills into the work flow, what would you choose? You can't tell me that you would tell your lead operator to stop working on that 200 page book that has to go to press this afternoon and teach a new customer quark or indy on the spot instead of focusing on production.
As for my situation - we have come to the conclusion that if customers want "training/teaching of programs" they WILL be charged for prepress time.
I have much more to do in my day of running my department than playing teacher. And after my meeting today - production, not teaching like a tech school adjunct professor, pays the bills.
I hope you don't run into this at your shop.
I have no resentment as to what other people make for a living. I merely resent that I should give up what I know to people that are not willing to bite the bullet, go to school and learn what they need to, to make a living in this industry.
What would any other lead operator of ANY profession say to the customer that walks into the door that asks how learn the skills required of the job?
GO TO SCHOOL. LEARN YOUR SKILLS.
I WILL help you achieve your goals, but you NEED to come to the table and meet me halfway. I do not have the time to baby step you through the compexities of a program that has taken me many years, versions and bugs to work out.
BUT . . . . . If you're willing to pay, my boss/owner/and I will happily play TEACHER.
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Where\'s Mine?
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