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If a customer wants to be trained, let them. Just ask the csr for a job ticket, and write down all of the hours you spend with them. You are actually at a job where you basically fix things, bad files, bad customers, same thing as long as you're getting paid and looking out for the company.
If the bosses want to charge $10 an hour so be it, if they want to charge $150/hour (what i think it should be, and what i've encouraged csr's and the bosses to charge) then even better.
Just remember you are at a job, where you get paid no matter what you do. The more willing you are to help out the company or clients, the more you should be considered for a nice xmas bonus or pay raise. If not, time to look for a new job.
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