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unfortunately it is a combination of things. CSR gets crappy or no information from the Sales/Client, CSR doesn't know enough about preflighting (in and outs of the applications) to write up a ticket that is specific enough for the operator. Even if they did get all of the information, they would end up writing a novel for a work order, which in turn, isn't read by most of the operators. The production manager should be able to take the little information they get from the CSR and go over the job with the CSR and then go over the job in detail with the operator. Through past experience as a production manager, i always asked to view job on screen or a fiery before job was ripped, cut down on a lot of stupid mistakes on all ends.
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