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Hate to say it, but this is a management and training issue. No matter what size plant it is, I have seen the same issues over and over. Basically dude it is not your fault. I would say with the info given, management should give serious consideration to better job planning. Too many companies do not plan jobs correctly to start and prepress is forced to try to figure bad job tickets and impositions.
These are fixable problems--but you can't do it alone.
Keep on the CSRs or Job Planner until you get correct information and educate yourself as much as possible.
Lastly if someone says to you---get it done will fix it later--remember one of the oldest saying "Not enough time to do it right, but plenty of time to to it over"
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