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Happened to us as well. Prepress gets to be the scapegoat around here because we handle so much more work than any other area. We have 5 presses, and each one has its own special requirements. Of course we're expected to remember them when doing impositions. All of our bindary equipment as well.
What we did, was anytime instructions were unclear, we noted it on the back of our job ticket. When files were built poorly, or incorrectly, we noted it, as well as contact the account rep, we started a Quality Control list for the company as a whole, and when something was wrong, we had a clear place to check and see who failed to do what they were supposed to. We also had a meeting with our sales team and their account reps, and discussed how they noted things and sent things to us effect the way we do our jobs and came up with a better method, that we all agree on. We, prepress, essentially got fed up with being blamed for everything and found ways to not only get the information we need, but to bite back. Personal responsibility also helped. With the new Quality Control sheets, every person is accountable for his or her work, and we know it. Several things changed in this shop because of it. Some people quit because they didn't like it, others stepped up and did better work. All around, it has been a big improvement.
Nyte
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