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Topaz Error
Our Topaz scanner started periodically giving an error message when attempting to initialize:
"The geometric mark (metal strip on tray system) cannot be found. Maybe the mark is dirty."
Usually, shutting everything down and then rebooting would fix the problem, but it has gotten worse. The last time I attempted to use the scanner I couldn't get the message to go away after fighting with it for 20 or 30 minutes.
I can't find any indication in any of the documentation of exactly where this "geometric mark" is, so I can't clean it. The operating manual says to "check the geometric mark and light path. If necessary, have the Service Department check the array adjustment."
I've cleaned every easily accessible surface hoping to perhaps clean the geometric mark in the process, but haven't resolved the error message. Does anyone know specifically where this mark is?
And, if the machine needs service/repair, does anyone know of someone in Oklahoma area or an adjacent state who can service these machines (we don't have a service contract w/Heidelberg anymore)? I suspect the problem is easily fixable and hate to write off the scanner for something that seems to be minor, but we don't do a lot of scanning these days so spending a lot of money on the problem is difficult to justify.
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