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[Mojo1]

It sounds like your system fonts are different between the 2 machines, and those system fonts are being substituted instead of the customers fonts, Try sticking the customers supplied fonts into the User/Library/Fonts folder on both machines and see if that solves your problem. The system should look there first for fonts. We strictly use font book to manage fonts,and keep seperate folders of fonts for each file. Placing that folder in the User font folder every time we open the job.