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I just went through a similar problem with a local agency. They created a job for a client and proofed it in house. Received an 'OK', then gave the file to me. After a little hair pulling dealing with the color shifts, they told me they don't calibrate their printer ("it's supposed to calibrate it self" is what I was told).
I gave them print out from three of my devices that all matched each other and told them that was what would print - they spent 2 days color correcting and having me output proof.
The over all end results;
- their job was finally printed correctly
- they will now have me output color proofs for their clients
- they called a "tech guy" in to calibrate their printer
My point - if you know that you are proofing the colors correctly, place the burden of fixing back on them -
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