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InDesign (Export to PDF) will embed fonts as double byte fonts, due to the fact that InDesign has OpenType support (OpenType fonts are Double Byte fonts)and it's Type engine is built around OpenType.
You will see double byte font inclusion in more and more applications, as they start to support OpenType and it wouldn't surprise me if CID encoding becomes a more common phenomenum
For now, you can bypass the CID font encoding by using the Distiller to generate PDFs from InDesign... I.e. Print to Adobe PDF and these fonts will be embedded as Type 1 one fonts. Ask your client to Print to Adobe PDF instead of Exporting to PDF from InDesign.
Indeed Adobe is correct in saying that it's the RIP that causes output issues with CID font encoding. And when RIP software has been updated, you will be able to correctly output PDF files containing CID / Double byte font encoding.
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