Quote:
|
Someone gives you a photo to restore/retouch extensively. You give them the price, do the work, then provide them with a print AND a full-res flattened TIFF on disc. Would you also give them your master layered document? I wouldn't, because I have already given them the restored picture physically (the print) and digitally (the flattened TIFF). The master layered file is just a step along the way to the final product. This logic is similar to Guest's policy of giving out a final PDF if required.
|
I see where you are coming from. and I see the relation to the layout situation. How as a prep guy do you handle telling the customer they can't have their file unless they pay $x.... just curious is all. Thanks for explaining that example for me Dan it does make it more clear. I still think it is a little "shady" to, in fact, "hold files hostage" in attempts to get the print job again. If the customer is satisfied with the quality and customer service they recieved they'll be back. It says you have to "play games" to get work if you wont give the customer their files but say, "WE'LL print it for you." :twisted: but you know there isnt one damn thing that can be done about it...
so back to my original topic of> "where do you all draw the line to saying no to a design job".....
