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Originally Posted by prepress_brillance_43
but if they PAID for the print, and the print company said that design was included, then they have already paid for the design, the files should be theirs.... but that's just how I feel.
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I can understand where you are coming from, and on a different day in a different mood I might agree with some of your points. Here's another example to help explain where I'm coming from:
Someone gives you a photo to restore/retouch extensively. You give them the price, do the work, then provide them with a print AND a full-res flattened TIFF on disc. Would you also give them your master layered document? I wouldn't, because I have already given them the restored picture physically (the print) and digitally (the flattened TIFF). The master layered file is just a step along the way to the final product. This logic is similar to Guest's policy of giving out a final PDF if required.
Again, if the client supplies the files and the printer just makes a few changes, different story.
