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Our shop will give out files but only a PDF. Customer pays us to create the file, not for the file itself. If its a logo, its theirs no argument. This flexibility allows us to keep that customer happy by giving them a copy of the file but generally keeps them with us because they dont have the actual native file.
Our competitor across town tells customers it will take them 2 weeks to e-mail a logo, pdf or native file. Since it's a small town this leads to issues and discrepencies because logos have to be re-created and each shop may have its own recreated version of x customers logo.
In the end by not giving out atleast a PDF, not only does the customer loose but the shops loose by incosistencies and multiple version of the same print job floating around.
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