Hey Verla, my dad says quit surfing the internet and whip those State workers into shape. haha
On a more serious note, most of this started from where I work. Several months ago my Dad and the Director took a tour of where I work. I work in a prepress shop that is a centralized prepress facility for 4 (soon to be 6) CTP plants across the country. We have 15 team members in our prepress area. We all work the same way through detailed Work Instructions and Procedures (required for ISO 9000:9001). The skill level varies a little of course, but with regular group and individual training we are a very efficient shop. 2-3 members are often gone on any given day and work flows through smoothly.
Most months we process over 2000 job tickets. These range from simple film output of ripped and trapped files stored on a server, preflighting, printing Epson proofs, or setting up an imposition for a CTP plant. A lot of customer supplied file processing and Typsetting is mixed in there also.
A prepress area with even a third of the amount of people with equal knowledge would be a good start. I know there is a lot of knowledge at the State Printer. This knowledge needs to be shared thru 1 on 1 training and team training. There is also some very good online courses at
www.prepresstraining.com. These courses are probably already close to being assigned.